Privacy Policy – SRB Toys

SRB Toys respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. What is Personal Information

Personal information is any information or opinion that identifies an individual. This may include your name, address, email address, phone number, and other contact or identifying details.

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2. Collection of Personal Information

SRB Toys may collect personal information when you:

  • Visit or use our website
  • Make a purchase or place an order
  • Contact us with an enquiry
  • Subscribe to newsletters or marketing communications
  • Participate in promotions, surveys, or competitions

We may also collect limited information automatically, such as your IP address, browser type, and website usage data, to improve our services.

If you do not provide requested personal information, we may not be able to provide certain products or services.

3. Purpose of Collecting Personal Information

We collect and use your personal information for purposes including:

  • Processing and delivering orders
  • Providing customer support
  • Managing accounts and transactions
  • Improving our products and services
  • Sending marketing communications (with your consent)
  • Conducting promotions, surveys, and research
  • Meeting legal and regulatory obligations

We will only use your information for purposes you would reasonably expect or as otherwise permitted by law.

4. Use and Disclosure of Personal Information

SRB Toys may disclose your personal information to:

  • Payment processors and financial institutions
  • Delivery and logistics providers
  • IT service providers and website hosts
  • Professional advisers (where required)
  • Government or regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

5. Direct Marketing

We may use your personal information to send you updates, promotions, and marketing communications. You can opt out at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

We will respect your preferences and stop sending marketing communications upon request.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic.

You can choose to disable cookies through your browser settings; however, this may affect the functionality of our website.

7. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes implementing appropriate technical and organisational security measures.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete.

To make a request, please contact us using the details below. We may require proof of identity before processing your request.

9. Retention of Personal Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When no longer required, we will securely destroy or de-identify the information.

10. Overseas Disclosure

SRB Toys may use third-party service providers that store or process data overseas. Where this occurs, we take reasonable steps to ensure those providers comply with the Australian Privacy Principles.

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact:

SRB Toys
Email: [Insert your email address]
Phone: [Insert phone number]
Address: [Insert business address]